Services
Always in the right hands for social impact
From implementation to innovation: we are always close by
We have years of experience designing and innovating sector‑specific software solutions based on Microsoft technology. Our unique knowledge of the Nonprofit sector is embedded in Ifunds Engage 365 and Grant Management, enabling us to easily adapt our solutions to the needs of your organization whenever required.
After implementation, we remain closely involved through training and product support, advise on further development, and carry out these enhancements. In addition, we are always available for additional or unexpected support. If extra capacity is needed, whether on a one‑off or recurring basis, we provide support and can take over operational tasks as needed.
Innovation is central to what we do. We provide continuous updates so you can fully benefit from the latest developments.
Our goal: 100% customer satisfaction
Support is provided by our Customer Success Teams, who are in direct contact with our customers. A major advantage is that the consultants who carried out the implementation are also part of these Customer Success Teams. This means that the knowledge gained during implementation is not lost but firmly embedded and shared across the organization.
Support
The Customer Success Teams provide support in several ways:
- Incident management
- Database management
- Monthly monitoring
- Application management
- Marketing automation management
- Dedicated support during new product releases
Support subscriptions
Support agreements are tailored to the needs of users. That is why we offer four levels of support subscriptions, ranging from a basic Bronze package to fully customized support in the Platinum package.
Release Management
Always equipped with the latest updates
With our Release Management, you are guaranteed access to the latest functionalities and security updates. We actively use input and ideas from our customers to guide these improvements.
Through our releases, twice a year for Engage 365 in particular, all users gain access to product enhancements and new features. When necessary, interim patches are rolled out to quickly resolve urgent issues.
Microsoft Dynamics Waves
Microsoft releases a new version of Microsoft Dynamics 365 twice a year: Wave 1 (April–October) and Wave 2 (November–March). We stay closely connected with Microsoft to be informed in a timely manner about the new functionalities and changes included in these Waves. This allows us to understand both the technical and functional updates and to optimally support our customers in implementing updates and adding new functionality.
